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Frequently Asked Questions

FAQ Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.


TO CLEAN SILVER PRODUCTS

For  products made of woven silver, simply heat up water and mix in a bit of clothing detergent. Place the jewelry in the warm water for five minutes, then remove the piece and run warm water of it to remove any remaining detergent. Let the piece sit out to dry.

For other silver products with stone or glass applications, you may use a jewelry cleaning cloth(available for purchase on this site), traditional silver polish, or even a bit of toothpaste applied to the jewelry with a very soft toothbrush. Do not forget to rinse off any polish or toothpaste with water and dry the piece.

SILVER CARACHTERISTICS

SILVER .925
: This type of silver contains 925 parts silver and 75 parts copper- the copper makes the silver more strong and less flexible.

SILVER .950: This type of silver contains 950 parts silver and 50 parts copper and is considered higher quality than .925 because of its higher pure silver content.

SILVER .999 OR 1000: This type of silver is close to 100% pure and is extremely malleable. It is used for all of the woven pieces featured on the website

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